How can we help you?
Pick a topic, check the quick answers, or write to our team.
What do you need help with?
Getting startedSigning up, verifying your university and setting up your first profile.
Matches and messagesHow matching works, voice notes, photos and managing conversations.
Subscription and billingUpgrading, cancelling, refunds and our 30-day guarantee.
Safety and privacyReporting, blocking, privacy settings and staying safe.
Account and profileManaging your profile, photos, preferences and account settings.
Technical issuesCrashes, login problems, notifications and photo uploads.
Quick answers
The questions we hear most. More in the full FAQ.
I can't log into my account
Try resetting your password via the login screen. If your university email has changed, contact us and we'll help migrate your account.
My verification email never arrived
Check your spam folder first. If it's still missing, try resending from the signup screen or contact us with your university and email address.
How do I report a profile?
Open the profile, tap the three-dot menu in the top right, and select "Report". Our safety team reviews reports.
How do I cancel my subscription?
You can cancel anytime from Profile → Settings → Subscription. Your Premium features remain active until the end of the billing period.
Still can't find your answer?
Our support team is made of real people who want you to have a good experience.